What are the 2 categories of the hotel department?
The hotel operations are divided into two categories a) Front of the House and b) Back of the House. Front of the house functional areas is those in which hotel employees have a great deal of contact and interaction with the guest. The department includes Front Office, Guest Relation, Guest Service, Sales & Marketing.
What are the three types of guests?
Identifying whether guests are business travelers, leisure travelers, or groups is an important first step in delivering personalized service. By understanding the unique needs of each guest profile, hotels can tailor the experience to exceed expectations.
Who is a guest in hotel industry?
At its core, a hotel guest is any individual who pays for lodging services provided by a hotel. This definition is inclusive of a wide range of individuals, including tourists, business travelers, and locals seeking a staycation.
What is a primary guest?
Primary Guest means the person who makes the booking in respect of the Property and who is legally responsible for all payments including the deposit and final payment in respect of the booking for the short-term rental accommodation arrangement.
Who is the most famous hotelier?
And the man responsible for this was César Ritz, often referred to as “the hotelier of kings and the king of hoteliers.” Born in Niederwald, Switzerland on February 23rd 1850 to a farming family, he accomplished an unprecedented career in the hospitality industry and rose to legendary status.
What is the #1 function of any hotel?
The primary purpose of hotels is to provide travelers with shelter, food, refreshment, and similar services and goods, offering on a commercial basis things that are customarily furnished within households but unavailable to people on a journey away from home.
What are two types of guest request?
Types of Guest requests and queries: Guest requests that are received at the Front desk can be broadly categorized as follows: Requests for other departments. Requests for Front Office.
What do hotels call their guests?
A customer of a hotel, motel, or inn is called a guest. This term is used to make you feel welcome, like you are more than just a customer, and is a specific approach to customer service.
What is most important to hotel guests?
They want to feel like they are being taken care of and their needs will be met by the hotel. They also expect excellent customer service, both from the front desk staff and from housekeeping. In addition, guests want a variety of amenities to choose from, such as fitness center, business center, pool, Wi-Fi, etc.
What is a guest also known as?
Synonyms: visitor, company, caller, visitant More Synonyms of guest. 2. countable noun. A guest is someone who visits a place or organization or appears on a radio or television show because they have been invited to do so.
What is considered a guest?
By standard definition, a guest is someone who visits occasionally, maybe stays for a few nights, but is not expected to pay rent in exchange for their stay.
What is known as guest?
: a person entertained in one’s house. b. : a person to whom hospitality is extended. c. : a person who pays for the services of an establishment (such as a hotel or restaurant)
What is the 5 rule of hospitality?
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
What is a VIP guest?
VIP guests are those who have a high status, influence, or value for your hotel, such as celebrities, executives, loyal customers, or media personalities. They expect a personalized, efficient, and courteous service from the moment they arrive until they depart.
What are the 4 P’s in hospitality?
Product, Price, Place, and Promotion are the four key points in any tourism business’ marketing strategy.
What is a priority guest?
Definition of ‘priority guest’ A priority guest at a hotel is a regular guest who has special rights, such as early check-in and discounts on food. The hotel offers priority guest services for customers who have joined its loyalty program. There are also non-smoking rooms and priority guest rooms.
What is the difference between a guest and a visitor?
A visitor is someone who comes to a place, such as a website or a physical location, for a short period of time. A guest is someone who is invited or welcomed to a place, such as a hotel or a private event.
What is a secondary guest?
Secondary Guests are additional Guest Profiles added to a reservation. Additional Guest information can be viewed on the ‘Guest’ tab of the reservation and enables sending correspondence to one or more occupants of the Area at the same time.
What is a heart of a hotel?
The front office of a hotel is often considered the heart of the operation, as it is the first point of contact for guests and the last point of contact when they check out. The front office team plays a critical role in ensuring that guests have an excellent stay, and that their expectations are met or exceeded.
What is a guest folio?
A guest folio is the guest’s bill held at the front desk. Charges during the guest stay are recorded on the folio and then cleared to zero once the guest pays.
What is the most important department in a hotel?
Front Office Department It is one of the most important departments in hotels. Front Office Department receives the guests, takes their luggage, gives them their room keys and so on. They also receive the confirmation mail for online bookings before assigning them a room.
Who is the father of hotel?
Rai Bahadur Mohan Singh Oberoi: Father of the Indian Hotel Industry.
Who is the richest hotel owner in the world?
Well, the richest hotelier of all times is none other than the famous Conrad Hilton, the founder of Hilton Hotel Chains. Hilton Hotel Chains now operate under Hilton Worldwide Holdings Inc. (NYSE:HLT). An American multinational company, the Hilton Worldwide Holdings Inc.
Why is a hotel 1 star?
A one-star hotel is simply a place to rest your head for the night. Generally owned by a sole proprietor, these hotels offer modest rooms with nothing more than a bed and bathroom. There are no restaurants on-site, but there should be one within walking distance of the hotel.
Who carries bags in a hotel?
Baggage porters and bellhops, known at some hotels as uniformed service attendants, bell attendants, or guest services attendants, are considered front-of-the-house jobs in the hotel industry. They are responsible for carrying guests’ luggage to their room upon arrival and back to the lobby when they depart.